Privacy Policy

Xcel Drive Bio values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, whether purchasing products directly from us or from third-party vendors.

  1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience. This includes:

Personal Information

  • Name, email address, phone number, billing and shipping addresses.
  • Payment information (processed securely through third-party payment processors).

Non-Personal Information

  • IP address, device type, browser information, and usage data.
  • Information collected through cookies and similar tracking technologies to enhance your experience on our platform.

Third-Party Vendor Transactions

When purchasing from third-party vendors, certain personal information (e.g., shipping details) may be shared with the vendor to fulfill your order.

  1. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including payments, shipping, and customer service.
  • To personalize your shopping experience and recommend relevant products.
  • To communicate with you about orders, promotions, and updates (with your consent).
  • To improve our platform, troubleshoot issues, and prevent fraud or unauthorized activity.
  • To comply with legal obligations and enforce our terms and conditions.
  1. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers

  • Third-party vendors, delivery services, and payment processors to complete transactions.

Third-Party Vendors

  • For orders fulfilled by third-party vendors, your shipping details and order information may be shared with the vendor. Vendors are required to use this information solely for order fulfillment.

Legal and Compliance

  • When required by law or to protect the rights, safety, and property of Xcel Drive Bio and its users.
  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve website functionality.
  • Analyze site traffic and user behavior.
  • Deliver targeted advertisements and promotions.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our platform.

  1. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving promotional communications.
  • Request details about the personal information we hold and how it is used.
  • Object to or restrict certain data processing activities.
  1. Data Security

We take data security seriously and implement industry-standard measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Third-Party Links and Vendors

Our website may contain links to external sites or vendors. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

  1. Children’s Privacy

Our website is not intended for use by children under 18. We do not knowingly collect personal information from children.

  1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

Thank you for trusting Xcel Drive Bio. We are committed to protecting your privacy while providing a secure and reliable platform for your biotech needs.